Zanqeli ("we", "our", "us") operates the website zanqeli.com and provides car rental services in Bangladesh. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you use our website or services. Please read this policy carefully.
1. Information We Collect
We collect information you provide directly to us, information collected automatically and information from third parties:
1.1 Information You Provide
- Name, email address, phone number and physical address
- Driving licence number and national ID / passport details
- Booking preferences, vehicle selections and rental dates
- Payment information (processed securely by our payment partners)
- Communications sent to us via email or our contact form
1.2 Automatically Collected Information
- IP address, browser type and operating system
- Pages visited, time spent on pages and referring URLs
- Cookie identifiers (see our Cookie Policy)
2. How We Use Your Information
We use your personal data for the following purposes:
- Processing and managing your vehicle rental bookings
- Verifying your identity and driving eligibility
- Communicating booking confirmations, updates and receipts
- Providing customer support and responding to enquiries
- Improving our website functionality and user experience
- Complying with legal obligations under Bangladeshi law
- Sending promotional communications (only with your consent)
3. Legal Basis for Processing
We process your personal data based on:
- Contract performance — processing necessary to fulfil your rental booking
- Legitimate interests — improving our services and preventing fraud
- Legal obligation — compliance with applicable Bangladesh laws
- Consent — for marketing communications and non-essential cookies
4. Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share data with:
- Insurance providers, as required for rental coverage
- Payment processors and banking partners
- Technology service providers operating on our behalf
- Government or law enforcement bodies when legally required
5. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes described in this policy. Booking records are retained for a minimum of 5 years as required by Bangladeshi financial regulations. Marketing data is deleted within 12 months of your last interaction.
6. Data Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure or destruction. All data transmissions are encrypted via SSL/TLS. Payment card data is processed via PCI-DSS compliant third-party processors and is never stored on our servers.
7. Your Rights
You have the following rights regarding your personal data:
- Right to access the personal data we hold about you
- Right to rectify inaccurate or incomplete data
- Right to erasure ("right to be forgotten") in certain circumstances
- Right to object to processing based on legitimate interests
- Right to withdraw consent at any time
To exercise any of these rights, contact us at supp@zanqeli.com.
8. Cookies
We use cookies to enhance your browsing experience. For full details, please read our Cookie Policy.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their individual privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or contacting you directly. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
For any privacy-related questions or requests, contact us:
- Email: supp@zanqeli.com
- Phone: +880-1711-234567
- Address: House 45, Road 11, Banani, Dhaka 1213, Bangladesh